Shipping
Shipping Information
How do you ship and how long does it take?
What shipping methods do you offer?
Where do you ship from?
What if I need my package to ship through a specific carrier?
Why did my package get returned to you?
Problems contacting your local postoffice or ups facility?
Why do you only use UPS for international shipments?
How is the shipping fee for my international order determined?
How do you ship and how long does it take?
We ship via USPS Priority Mail and UPS. The majority of orders take up to 48 hours to process - occasionally additional processing time may be necessary depending on item stock status.
As we are dedicated to timely service, we also offer you expedited shipping choices through UPS.
Expedited shipping methods improve the time in transit only, not the order processing time, so please be aware of this when selecting these methods.
When you choose Second Day Air or Next Day Air saver, you can expect an email from us by the next business day with the estimated time of shipping so you'll know right away if you need to make any changes regarding your shipping method.
Processing Time & Fresh SMART Philosophy:
Processing time often depends on product availability. When managing our inventory we go by our "Fresh Smart Philosophy." For more on our philosophy, please see our "About Us" page so that you can be as informed as possible regarding how our business works.
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What shipping methods do you offer?
DOMESTIC GROUND SHIPPING
Flat Rate Ground Shipping - 48 Continental United States (excluding P.O. Boxes):
Please be aware that some items do not qualify for the Flat rate shipping or the Free Shipping options due to size and weight. Please click on the item and in the description at the bottom it will explain whether or not an item qualifies.
Flat rate shipping to the 48 contiguous US states is $6.00 for orders under $100.
FREE for orders $100 and above.
Domestic Packages up to 3 lbs. generally ship USPS Priority Mail.
Packages over 3 lbs. generally ship UPS Ground.
Military addresses are not covered by this shipping method. USPS Priority Mail is our method for military addresses.
P.O. Boxes, Alaska, Hawaii, Puerto Rico & U.S. Territories:
Ground shipping is by way of USPS Priority Mail
Shipping cost is based on USPS real time rates.
Flat rate and free shipping do not apply to PO boxes, Alaska, Hawaii, Puerto Rico and U.S. Territories due the increased cost of serving these addresses.
Military addresses are covered by this shipping method.
Customers who require shipping by USPS should select this method.
UPS Ground:
Ground shipping is by way of UPS Ground (of course) and is valid for United States only.
Shipping cost is based on UPS real time rates.
Flat Rate and free shipping do not apply.
Customers who require shipping by UPS should select this method.
SECOND DAY & NEXT DAY AIR DOMESTIC
IS GUARANTEED TO ALL 50 States & Puerto Rico (Excluding P.O. Boxes):
SMARTbomb.com offers discounted prices on 2nd Day & Next Day Air Shipments based on weight and destination. PRICE IS DETERMINED AT CHECKOUT.
INTERNATIONAL & CANADIAN SHIPPING
SMARTbomb.com currently offers 3 methods of shipment for our Canadian and Overseas customers:
UPS Worldwide Express: Guaranteed one to three day delivery.
UPS Worldwide Expedited: Guaranteed two to five day delivery.
UPS Worldwide Saver: Guaranteed one to two day delivery.
All International and Canadian Orders are shipped via UPS based on weight and destination.
Please note: International orders ship as a whole order, without partial shipments. As we believe in our fresh smart philosophy, fulfillment time may vary.
Important:
You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your SMARTbomb.com orders imported to your country.
If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by SMARTbomb.com to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.
We indicate the contents of all international packages as "Food Supplements - Not for Resale". We cannot write "gift" on any international packages.
In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.
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Where do you ship from?
We ship from historic Morristown, NJ. Our shipping address is included for your inconvenience.
MBS Nutrition, Inc.
66 Morris St.
Morristown, NJ 07960 USA
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What if I need my package to ship through a specific carrier?
You may indicate a preference for one of our two carrier choices by including it in your shipping address and highlighting it with asterisks, or by contacting customer service at 1-800-425-3115 or questions@smartbomb.com.
For example:
John Doe
123 Mockingbird Lane
New York, NY 12345
* Ship USPS please *
Please note that we cannot ship UPS to a P.O. Box, and that USPS will not be able to deliver to your location if you do not have a mail receptacle at your address.
General Customer Service contact information for our two carriers is listed below.
UPS:
U.S. Customer Service: 1-800-742-5877
TTY/TDD: 1-800-833-0056
International Import/Export: 1-800-782-7892
USPS: Domestic Package Tracking
1-800-222-1811 (Monday through Friday from 7:30 am to 10:30 pm EST; Saturdays, Sundays and Holidays from 9:00 am to 8:00 pm EST)
TDD/TTY: 1-877-889-2457 (Monday through Friday from 7:30 am to 10:00 pm EST; Saturdays from 8:00 am to 8:00 pm EST; Sundays and Holidays from 9:00 am to 8:00 pm EST)
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Why did my package get returned to you?
We know that a package "bouncing back" to us can be one of the most frustrating experiences for our customers when ordering online. To help prevent this from happening, we have provided some useful information so you can make sure your address is complete and appropriate to one of the shipping carriers we offer. Some common ways that an address would be incomplete or inappropriate for the carrier are listed below.
Incomplete address:
Package is shipping to a business or private company and address as entered did not include building name.
Apartment, building, or suite number was not included in address.
Inappropriate for carrier:
Package was requested to ship by way of USPS and there is no mail receptacle at shipping location.
Package was requested to ship by way of UPS to a P.O. box address.
Occasionally, USPS and UPS will decide to not leave your package at your location if you are not home to receive it and they cannot find a secure place at which to leave it. They will usually leave a notice with details of where you can pick up your package, usually at your local USPS or UPS office/hub. If you need help with this process you are welcome to contact us by calling 1-800-425-3115 or e-mailing questions@smartbomb.com. Alternatively, you can try their toll free number. For your convenience, we are including a method for finding the contact information for your local area office on the web. The steps are listed below.
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Problems contacting your local postoffice or ups facility?
Visit ups.com and have your tracking number ready. And place the tracking number that begins with “1zx5x”
Visit usps.com and click on locate a post office and have your tracking number starting in 9101 ready.
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Why do you only use UPS for international shipments?
We use UPS for their excellent tracking functionality, competitive delivery times and customer service follow-up. USPS priority is often less expensive, but does not currently offer the tracking and follow-up to meet our standards of customer service. When our customers access the tracking information through UPS and are assured that their shipments are guided to their destination at every step of the way, they are more likely to choose our international service again and again.
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How is the shipping fee for my international order determined?
Shipping fee is based on the weight and destination of your package. We determine this fee by entering the weight of your shipment and location into our UPS world ship program. In some instances, this fee can be equal to or greater than the total cost of the items. This would occur with orders that have a lot of weight and/or for packages that will be traveling a large distance.
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